Frequently Asked Questions (FAQs)

How long does it take to process my order?

All orders are processed within 1–2 business days (Monday–Saturday, excluding holidays). Orders placed after 3:00 PM CST are processed the next business day.

Can I change or cancel my order after placing it?

We can modify or cancel your order within 12 hours of purchase. Please contact us as soon as possible at support@artiflower.store with your order number.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can also track it anytime on our Track Your Order page.

How long does shipping take?

  • Standard Shipping: 4–7 business days
  • Expedited Shipping: 2–4 business days
  • Express Shipping: 1–2 business days

My package says “delivered,” but I haven’t received it. What should I do?

Please double-check your mailbox, front porch, or with neighbors. If you still can’t locate it, contact the carrier directly and then email us at support@artiflower.store for further assistance.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely.

Is my payment information safe?

Yes. Our checkout process is SSL-encrypted and fully PCI-DSS compliant, ensuring your data remains private and secure.

What is your return policy?

We offer 40-day returns for unused items in original packaging. Please review our Return & Refund Policy for full details.

How do I request a refund?

Simply email us at support@artiflower.store with your order number and photos (if applicable). Refunds are processed within 5–7 business days after inspection.